B-Process (Bussines & Process Improvement Institute SC)

B-Process is a Mexican company with 12+ years of experience, focused on Software Factory, application maintenance and continuity, Service Desk operations, and quality assurance. It has supported over 100 organisations across the Americas, Europe, and Asia, integrating testing, quality, and process governance under the ITIL, CMMI, and Scrum frameworks. It holds CMMI 3.0 Level 5 (Development and Services), ISO 20000, ISO 27001, and ISO 9000 certifications, ensuring operational efficiency and measurable results.